Discover 5 Top Retail Startups advancing Customer Relationship Management

Staying ahead of the technology curve means strengthening your competitive advantage. That is why we give you data-driven innovation insights into the retail industry. This time, you get to discover five hand-picked retail startups advancing customer relationship management.

Out of 499, the Global Startup Heat Map highlights 5 Top Retail Startups advancing Customer Relationship Management

The insights of this data-driven analysis are derived from the Big Data & Artificial Intelligence (AI)-powered StartUs Insights Discovery Platform, covering 2 093 000+ startups & scaleups globally. The platform gives you an exhaustive overview of emerging technologies & relevant startups within a specific field in just a few clicks.

The Global Startup Heat Map below reveals the distribution of the 499 exemplary startups & scaleups we analyzed for this research. Further, it highlights five retail startups that we hand-picked based on criteria such as founding year, location, funding raised, and more. You get to explore the solutions of these five startups & scaleups in this report. For insights on the other 494 customer relationship management solutions for retail companies, get in touch with us.

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Nuvem provides Cloud-based CRM Software

Founding Year: 2016
Location: Makati, Philippines
Partner for: Partner Management

Filipino startup Nuvem develops NetSuite CRM+, a software suite to automate enterprise resource and customer relationship management. It supports market and sales force automation (SFA), customer support and service, sales performance management, and order management. Moreover, NetSuite CRM+ integrates with existing eCommerce platforms and enables a single system that records customer information, interactions, and transactions. This allows retailers to optimize customer and partner relationships through joint marketing campaigns, commissions, and royalties.

Cart offers a Multichannel Customer Management Platform

Founding Year: 2020
Location: Austin, US
Partner for: On-Demand Customer Support

US-based startup Cart builds a multichannel management platform to improve the eCommerce presence of retailers. It features multichannel customer service that offers personalized 1-on-1 support to solve customer queries via phone, email, or social media. The platform also extends customer lifetime value (CLV) through engagement analysis, assessment, and optimization, allowing retailers to increase customer retention.

Lomoso Solutions provides an Integrated CRM & Marketing Platform

Founding Year: 2016
Location: Ahmedabad, India
Partner for: Customer Rewards Management

Indian startup Lomoso Solutions develops Walkins, an integrated CRM and marketing automation platform. It increases customer engagement and loyalty by rewarding customers for transactions, creating digital identities through search engine optimizations (SEO), and reaching customers using their preferred channels. LoMoSo’s solution enables spas, salons, jewelry stores, clothing stores, and mobile stores to increase footfall, enhance the in-store experience, and improve sales.

HappyWiz advances Customer Lifecycle Management (CLM)

Founding Year: 2018
Location: Saint-Laurent-de-Mure, France
Partner for: Customer Lifecycle Management

French startup HappyWiz offers a software-as-a-service (SaaS) platform for customer lifecycle management. The startup’s platform unifies eCommerce and store data to provide improved visibility into customer-related metrics such as purchase frequency and satisfaction levels. The data is available for users through a real-time dashboard. This allows retailers to personalize store experiences based on historic data and improve targeted marketing, increasing repeat purchases.

Prismatix develops an Online Merge Offline (OMO) Platform

Founding Year: 2016
Location: Tokyo, Japan
Partner for: Customer Engagement

Japanese startup Prismatix provides an online-merge-offline platform. It contains over 700 general-purpose application programming interfaces (APIs) that allow companies to create custom frontends and personalize their customer management portals. This mitigates the need for developing in-house CRM infrastructure and accelerates product development while saving costs. The platform also enables single-point management of multichannel customers, thereby improving customer service efficiency.

Discover more Retail Startups

Retail startups such as the examples highlighted in this report focus on customer engagement and retention solutions, omnichannel commerce, and CRM backend process automation. While all of these technologies play a major role in advancing the retail industry, they only represent the tip of the iceberg. To explore retail technologies in more detail, simply let us look into your areas of interest. For a more general overview, download our free Retail Innovation Report to save your time and improve strategic decision-making.